StepStepInfo.com is an authorized partner of Lucky SIM, offering a comprehensive range of services including top-ups, plan renewals, porting requests (with options for physical SIM or eSIM), Hong Kong/travel data SIM cards and eSIMs, SIM card replacement, and converting physical SIMs to eSIMs. Inquiries are welcome.
「中文版攜號轉台申請 MNP Application Form (Chinese) : https://bit.ly/43UTiQu 」
The following table is provided for customers of various Hong Kong telecommunications providers who wish to apply for number porting to Lucky SIM.
For existing Lucky SIM customers requiring additional services, please use this form: https://stepstepinfo.com/luckysim-增購數據服務luckysim
This form is applicable for number porting applications with more than one number under the same name. However, all numbers must be registered under the same individual’s name. If the numbers are registered under different names, a new form must be filled out and submitted for each set of numbers.
Currently, most of the latest plans are available for value-added services and renewals. Stepstepinfo (stepstepinfo.com) is an officially certified value-added agent for Lucky SIM, offering a convenient way for both local and overseas Lucky SIM recharge card customers to add value.
If you wish to add value or renew, remember to do so before the expiration date to avoid the risk of your phone number becoming inactive. We strongly advise customers not to wait until the last day of the phone number’s validity to add value. If a number becomes inactive due to a lack of early top-up, BuBu Network will not be held responsible.
Stepstepinfo’s Lucky SIM value-added and renewal services are manually processed. Due to the time required for value addition, we reserve the right to refuse the service under the following circumstances:
Scenario 1: If a number is about to expire, such as within the last 3 days to the last 1 hour, and no value has been added, we reserve the right to refuse the value-added or renewal service. If the number becomes inactive due to this reason, BuBu Network will not be held responsible.
Scenario 2: If we cannot confirm a successful payment or there is a discrepancy in the transferred amount, we reserve the right to refuse the value-added or renewal service. If the number becomes inactive due to this reason, BuBu Network will not be held responsible.
Scenario 3: If the validity period of the number is less than 3 days, we reserve the right to refuse the value-added or renewal service. Please contact Lucky SIM authentication porting specialist Hong directly via WhatsApp at the following link: https://bit.ly/3GYoF3T (9762 1529). Once we receive your notification, please be patient, and the specialist will respond as soon as possible. Confirmation will be received through WhatsApp for the final confirmation.
Scenario 4: If the number is about to expire shortly, and you are unable to provide the correct Lucky SIM number, we reserve the right to refuse the value-added or renewal service. Please consider the fastest effective method, topping up directly on the Lucky SIM official website. If the number becomes inactive due to this reason, BuBu Network will not be held responsible.
After making the payment, please send a screenshot of the payment to us. After confirming the payment, we will reply to you via WhatsApp as soon as possible. As the value addition is handled directly by authentication specialists, we cannot guarantee instant activation upon payment but will ensure prompt processing. The effective time of value addition is at any time on that day in Hong Kong time and does not immediately take effect after payment.
Various types of recharge cards have slightly different minimum value-added amounts and extension days. After successful value addition, please check your recharge card’s latest balance and expiration date. We recommend customers check the service expiration date, minutes, and data usage by dialing “1161#” and roaming data usage by dialing “1162#” directly on their phones.
The default effective period for value addition or renewal is within 1 month after successful payment. Customers must ensure that the Lucky SIM phone number does not become inactive before the expiration date.
All effective dates for value addition are based on Hong Kong time.
Value addition or service purchases are non-refundable.
For expiration dates and usage calculation guidelines, please refer to: https://bit.ly/3GSRONM.
9. stepstepinfo.com does not provide value-added services for voice recharge cards.
10. The value-added/renewal service is manually processed. For any inquiries, please contact Lucky SIM authentication porting specialist Hong via WhatsApp at the following link: https://bit.ly/3GYoF3T (9762 1529). Once we receive your notification, please be patient, and the specialist will respond as soon as possible.
Please note that for a successful number porting, customers must ensure that the application information is correct and that the phone number has not expired before the porting date.
Customers can choose the porting date and effective time (3 am / 2 pm). It is possible to apply for number porting around the expiration date, both before and after. If porting to Lucky SIM before contract completion, your existing telecom provider may charge you for the remaining contract fees. If porting after contract completion, customers must ensure that the number is still valid.
Typically, porting a few days before the expiration date or contract completion date is advisable to avoid additional fees for the next billing cycle (actual charges and considerations are recommended to be checked with the current telecom provider).
For added security, Lucky SIM suggests customers not wait until the last day to port but preferably initiate the process five days before the porting date. Lucky SIM will only know if the porting is successful at the time of the porting. If the first attempt fails, there is time to try again before the deadline. Some customers may prefer to port just before or on the expiration day, depending on their needs.
Regarding porting applications, it is recommended to make the payment in advance, as the application and card sending process may take some time. Otherwise, there is a possibility that the porting process is completed, but you still need to wait for the card to arrive. Each customer’s application situation is different, so if you have any questions, it is advisable to inquire about the porting and card sending process from the relevant specialist before making the payment.
The current system can process porting applications for the next 5-90 days after payment. All porting dates and effective times (3 am / 2 pm) are based on Hong Kong time.
Porting Fees (per number):
Prepaid plan fees + Roaming fees (if required) + $30 handling fee +
Free postage to various districts in Hong Kong OR registered mail to various districts in Hong Kong/Taiwan $30 OR airmail overseas $50
(If applying for multiple numbers simultaneously, a one-time postage fee can be arranged and sent together)
Lucky SIM’s official website does not provide porting services. BuBu Network (stepstepinfo.com) is an officially certified porting agent for Lucky SIM, handling various value-added plans. It provides an additional way for both local and international Lucky SIM recharge card customers to add value.
Article Details: https://www.stepstepinfo.com/lucky-sim香港電話號碼
For any inquiries, please contact Lucky SIM authentication porting specialist Sammi, WhatsApp conversation link: https://bit.ly/3gEXtMM (6223 7265). Replies may take time, so please be patient.
Monthly Plans:
For the above three monthly plans, the minimum payment is for 6 months at once. If paid for 12 months at once, a 10% discount is available, and if paid for 24 months at once, an 8% discount is available.
Article Details: https://www.stepstepinfo.com/lucky-sim月費計劃優惠
For any inquiries, please contact Lucky SIM authentication porting specialist Hong, WhatsApp conversation link: https://bit.ly/3XlfI9W (9762 1529). Replies may take time, so please be patient.
Our porting specialist will promptly arrange to send the SIM card to the customer in advance. Starting from the shipment of the card, it will be sent by local mail/registered mail to various districts in Hong Kong, and customers can expect to receive it within the quickest time of 2 working days. For airmail sent overseas, it may take approximately 7-14 working days. In some overseas countries, it may take two to three weeks or even longer to receive the card. The actual delivery dates for Hong Kong or overseas mail may vary due to factors such as holidays, pandemic impacts, seat availability, or other external uncertainties, and the dispatch time depends on the arrangements made by the postal service.
For mail within Hong Kong, the latest details on postal services affected by Hongkong Post can be found here: https://www.hongkongpost.hk/tc/about_us/whats_new/press_release/index.html
For overseas mail, the latest information on Hong Kong Post’s airmail services, including any delays or suspensions in certain countries, can be found here: https://www.hongkongpost.hk/tc/about_us/whats_new/notices/index.html
For all registered mail, local/contact numbers are required to receive phone calls/SMS notifications. The specialist will enter the customer’s registered email for mailing purposes. For overseas airmail or registered mail, the specialist will provide the tracking number to the customer.
SMS notifications are sent before the phone expiration date. However, there won’t be SMS reminders when data is about to be depleted. It is recommended for customers to regularly check service expiration date, minutes, and data usage directly on their phones by dialing “1161#” and “1162#” to inquire about roaming data usage.
Regarding real-name registration, after successful completion of registration for local phone cards, telecom companies generally send SMS notifications to phone card users. If you haven’t received confirmation of successful registration, you can contact your telecom provider for further inquiries. (Real-name registration is not required for travel data cards)
For customers who haven’t registered under real-name system, you can check the real-name registration status on the Lucky SIM prepaid card registration link: https://rnr.luckysim.com.hk/main. Click on “查詢及管理登記狀態” to understand whether real-name registration has been completed.
For customers already registered under the real-name system, check the real-name registration login link: https://rnr.luckysim.com.hk/query/input
Explanation of Real-name Registration for Phone Smart Cards
The Office of the Communications Authority provides detailed information on the real-name registration system: https://www.ofca.gov.hk/tc/consumer_focus/guide/hot_topics/sim_registration/index.html
The regulation stipulates that starting from March 1, 2022, users of phone smart cards must begin the real-name registration process with their respective telecommunications service providers.
All newly issued phone smart cards (including those for monthly subscription services and phone prepaid cards) must complete real-name registration before activating the service. Existing phone prepaid card users must complete real-name registration with their respective telecommunications service providers by February 23, 2023, at the latest. Existing phone prepaid cards that have not completed real-name registration will not be able to continue usage after the specified deadline. As for existing monthly subscription service users, unless they “transfer” or open a new phone number, there is no need for additional registration.
The real-name registration system applies to all phone smart cards issued by local telecommunications service providers and used for person-to-person communication within the local area.
Question: How can I find out if my real-name registration is successfully completed?
Answer: After successful registration, telecommunications service providers typically send a short message notification to phone prepaid card users. If you have not received confirmation of successful registration, you can directly contact your telecommunications service provider for further inquiry.
For customers who have not registered under the real-name system, you can check whether you have completed real-name registration on the Lucky SIM prepaid card registration link: https://rnr.luckysim.com.hk/main by clicking on “Check and manage registration status.”
For customers already registered under the real-name system, you can check the real-name registration status by logging in at: https://rnr.luckysim.com.hk/query/input.
StepStepInfo.com is the authorized agent for Lucky SIM, officially certified for value-added services, number porting, and product sales. Once payment is confirmed, no refunds will be issued. Supplies of various Lucky SIM products are limited, and orders are processed on a first-come, first-served basis. We reserve the right to make the final decision. In the event of insufficient stock after payment, a full refund will be issued. We appreciate your cooperation.
StepStepInfo.com is not affiliated with Lucky SIM staff, and we cannot guarantee the call quality and internet speed after activation. Reception quality may vary depending on the local location. For any issues after number porting or activation, please contact Lucky SIM Hong Kong customer service at the following:
Lucky SIM reserves the right to interpret all service-related charges, account balances, validity dates, reward mechanisms, and other content. For detailed terms and conditions, please refer to https://www.luckysim.com.hk/TnC. The privacy policy can be found at https://www.luckysim.com.hk/Privacy.